Fix it first. Money back if we can’t.

01Our guarantee

If you are not happy with a listing or a piece of work, we will fix, redo or replace it free of charge. If you are still not satisfied, you are covered by our money-back guarantee.

Please give us the chance to put a problem right before asking for a refund. Most issues are corrected quickly.

02One-time orders

This covers citation building, citation cleanup and audits, Google Business Profile plans, on-page audits, SEO fixing, agency bulk orders and any other order paid once.

• Refunds apply to the service fee you paid us.
• Because work is done by hand and starts soon after you order, refund requests are assessed fairly based on the work already completed and the nature of the issue.
• If a listing does not go live, the guarantee above applies: we replace it with another suitable site or refund that part of the order.
• Listings are covered for 30 days after delivery, except where a directory removes a listing because its own terms were broken.

03Monthly plans

This covers Local SEO, Off-Page SEO and AI Search Visibility plans.

• You can cancel any time. Cancelling stops all future charges, and your plan runs to the end of the month you have paid for.
• For the current month, a refund is partial: it is assessed based on the work already completed that month.
• Months that have already been completed and reported are not refunded.

04What is not covered

• Search rankings, Map Pack positions or mentions in AI tools. No one can guarantee these, and we never promise them.
• Listings removed because a directory’s own terms were broken, or changed after delivery by you or someone else.
• Delays caused by missing business details. Delivery times start once we have the information we need.

05How to ask for a fix or refund

• Email support@localcitationspro.com, or message the team from the order page in your account.
• Include your order ID (for example LCP-1048) and tell us what went wrong.
• We reply within one business day. Approved refunds go back to your original payment method; your bank may take [5–10] business days to show it.

06Delivery times

Delivery times shown on each plan are good-faith estimates, not contractual guarantees. They begin once you have sent the business details we need, not necessarily at the moment of payment.